Shipping Policy

  • We offer shipping by product classifications below for all orders received in shoppu.biz:
    • Standard shipping to whole Malaysia for normal merchandise;
    • Express delivery to selected areas in Johor for normal merchandise; and
    • Large appliances delivery to selected areas for bulky electrical items.
  • We do not offer local pickup or self collect.
  • Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
  • For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 – 7 working days after order verification and credit approval.
  • Orders will be processed and shipped once credit card authorization is received.
  • Orders with standard shipping shall be charged RM6.50 for first 2kg (or less than 2kg), subject to RM1.30 for every subsequent 1kg rouding to the next kg. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
  • Courier service charge is always based on gross weight of each product item which is provided by the respective manufacturer, importer or distributor. No queries will be entertained.
  • The gross weight is consisting the net content weight and the weight of the tin, plastic packaging etc as is available for retail purchase.
  • All shipments are processed in our Johor Bahru facility to both east and west Malaysia.
  • We do not deliver to P.O boxes.
  • International: We do not ship items purchased from this website to any other destination outside of Malaysia, until further notice.
  • Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

Updated on 1 July 2019.